SUPPORT

10X-U app · Help & FAQ

Need help with the 10X-U app? You're in the right place. Below are answers to the most common questions. If you can't find what you need, email us — we read every message.

Account & login

I don't have an invite — can I sign up?

10X-U is currently invite-only. You need an invite from a 10X-U coach. If you're interested in 1:1 coaching, visit 10x-u.com.

I can't log in

First, check you're using the same email address your coach invited. If the app says your credentials are wrong, use the steps under "I forgot my password" below. If you're sure the email and password are right and it still won't let you in, email lee@10x-u.com and we'll check your account.

I clicked the email confirmation link but nothing happened

Make sure you have the 10X-U app installed first, then tap the link from your phone. The link opens the app directly. If you're seeing this on a desktop, forward the email to your phone and tap from there.

Password reset

I forgot my password

On the login screen, tap "Forgot password?" and enter the email your account uses. We'll send a reset link. Open that link on the same phone where the app is installed and follow the prompts to set a new password.

The reset email never arrived

Check your spam or junk folder, and confirm you used the same email your coach invited. Reset links expire after a short time — if it's been a while, request a fresh one. Still stuck? Email lee@10x-u.com.

Billing & subscriptions

How is coaching billed?

Coaching is arranged and billed directly by 10X-U outside the app. The app itself is the tool you and your coach use together. For anything about payments, invoices or your plan, contact your coach or email lee@10x-u.com.

How do I cancel?

Contact your coach or email lee@10x-u.com and we'll handle it. Because coaching is billed directly (not through the App Store), there's no in-app subscription to cancel.

Technical & sync

My Apple Health data isn't showing

Open Settings → Privacy & Security → Health → 10X-U and make sure all the data categories are toggled on. Then reopen the app and pull-to-refresh on the Home screen.

My data looks out of date or won't update

Try these in order: (1) pull down to refresh on the Home screen; (2) close the app fully and reopen it; (3) check you have a working internet connection. If your numbers still look wrong after that, email us with a screenshot.

I found a bug

Please email lee@10x-u.com with:

• What you did
• What happened (vs. what you expected)
• Screenshot or screen recording if possible
• Your iOS version and iPhone model

Privacy & data

See our full privacy policy and terms of use for how we handle your data.

Contact

Email: lee@10x-u.com
Website: 10x-u.com